Shipping & Returns

Shipping Policy

Deliveries within Greece

Axel Accessories ships orders throughout Greece through its partner courier companies. During the checkout process, you may select the shipping method that best suits your needs, depending on the available options for your area.

Shipping Time

Orders are processed from Monday to Friday, excluding official public holidays.

• Orders placed by 13:00 are processed on the same business day.

• Orders placed after 13:00, as well as orders placed during weekends or public holidays, are processed on the next business day.

The estimated delivery time for orders within Greece is 2 to 5 business days, depending on the destination and the courier company selected. For orders to Cyprus, the estimated delivery time is 5 to 7 business days.

During periods of increased demand (such as sales periods, Black Friday, holidays, or special promotional campaigns), or in cases of limited product availability, delays may occur. In such cases, the e-shop team will contact you to provide an update regarding the progress of your order.

Shipping Costs

Greece

• For orders over 60,00€, shipping is free of charge via SPEEDEX or BOX NOW.

• For orders up to 59,99€, shipping costs are calculated according to the courier company selected during checkout.

Cyprus

• For orders over 149,00€, shipping is free of charge via FEDEX.

• For orders up to 148,99€, shipping costs are calculated according to the courier company selected during checkout.

• Cash on delivery service is available only for orders within Greece and is subject to an additional charge of 4,90€.

Store Pickup (Click & Collect)

You may choose free pickup of your online order from the Axel Accessories store located at: Monastiriou 124B, Thessaloniki, Postal Code: 54627.

During checkout:

1. Select “Store Pickup” as your shipping method.

2. Select the store Monastiriou 124B..

3. Complete your order payment.

The Click & Collect service supports only online payment by credit or debit card through Revolut or via PayPal. Payment upon pickup at the store is not available.

The estimated preparation and availability time for store pickup is within the same business day, provided that the products are immediately available.

Once your order is ready for pickup, you will be notified via SMS and/or e-mail.

Changes to Click & Collect Orders

• A change to a different size or color of the same product can be made directly at the store, provided that the desired item is available.

• If you wish to purchase a different product, you must place a new purchase at the store and submit a return request for the online order through the return form or by contacting our Customer Service Department..

• Returns and exchanges of products purchased through the e-shop e-shop are carried out according to Axel Accessories’ current Return and Exchange Policy.

Purchases from Stores and the E-shop

Changes and returns are processed according to the point of purchase. Purchases made at a physical Axel Accessories store can only be exchanged or returned at the store where the purchase was made, in accordance with the applicable exchange policy. Orders placed through the e-shop can only be exchanged or returned through the e-shop. E-shop orders cannot be exchanged at a physical store.

Returns & Exchanges Policy

At Axel Accessories, our goal is to ensure that you are completely satisfied with your purchases. If, for any reason, you wish to return or exchange a product, you may do so according to the following terms and conditions.

General Return Terms

Product returns are accepted within 15 calendar days from the date you receive your order.

In order for a return to be accepted, the product must:

• Not have been used, worn, or damaged in any way,

• Be in its original condition,

• Include all tags, labels, and special markings,

• Be returned, where possible, in its original packaging,

• Be accompanied by the purchase receipt or other proof of transaction.

All returned products are subject to quality control by Axel Accessories.

Return Exceptions

For hygiene and consumer health protection reasons, returns or exchanges of earrings are not accepted, unless there is a proven manufacturing defect or an incorrect shipment by Axel Accessories.

The above terms do not affect consumers’ legal rights regarding defective products or products that do not comply with the sales contract, according to applicable legislation.

Return Cases

1. Incorrect Product Shipment & Product Manufacturing Defect

If you receive a different product from the one you ordered or notice a manufacturing defect in the product you received, please contact us within 30 days from the date of purchase at eshop@axelaccessories.com, providing your order number and relevant photos.

The possibility of assessing the condition of the product and, where deemed necessary, repairing or replacing it due to a potential manufacturing defect is available within 30 days from the date of purchase. After this period has elapsed, the product cannot be assessed under the manufacturing defect procedure, as the wear or damage may be attributable to various factors related to use, maintenance, or other external conditions, and not necessarily to a manufacturing defect.

After the necessary inspection and confirmation of the issue, Axel Accessories will fully cover the return costs and will proceed, depending on the case, with:
Shipment of the correct product at no additional cost,
Replacement of the defective product,
Repair of the product where possible,
Refund of the purchase amount if replacement is not possible or the product is unavailable.

All products are inspected before shipment. If, during quality control, it is determined that the damage or defect has resulted from improper use of the product, the return will not be accepted and any reshipping costs will be charged to the customer

2. Product Exchange (Size, Color, Design, etc.)

In case of a product exchange, the return shipping cost of the original product and the cost of shipping the replacement product are exclusively borne by the customer, as the exchange is not related to an incorrect shipment or a manufacturing defect.

The exchange is completed after Axel Accessories receives and inspects the returned product and confirms that it meets the return conditions.

In case of a return due to a change of mind, the purchase amount will be refunded after Axel Accessories receives and inspects the product, deducting the return shipping costs, provided that the product meets the return requirements.

Return Example: For a product purchase of 30,00€, if you decide to return the product due to a change of color, design, size, or personal preference, the return cost via SPEEDEX is 2,20€. Therefore, the amount refunded to you will be:€30.00 - €2.20 =27,80€.

Exchange Example: For a product purchase of 30,00€, if you wish to exchange it for another size, color, or design, you are responsible for:
The return cost of the original product,
The shipping cost of the new product,
according to Axel Accessories’ current shipping price list.

The above charges apply exclusively to returns or exchanges initiated by the customer.In cases of incorrect product shipment or confirmed manufacturing defects, all return and replacement shipping costs are fully covered by Axel Accessories.

3. Right of Withdrawal Without Product Replacement

According to Greek Law Ν. 2251/1994, you have the right to withdraw from your purchase within 14 calendar days from the date you receive your order, without providing any reason. In this case, the product must be returned in its original condition, unused, with its original packaging, with all accompanying items (such as receipts, labels, and accessories).

Return shipping costs are borne by the customer, unless the return is due to an incorrect shipment or a confirmed manufacturing defect. After Axel Accessories receives and inspects the product, the refund will be issued using the same payment method used for the purchase, deducting the return shipping costs, provided that all return conditions are met.

Withdrawal Example: For a product purchase of 30,00€, if you exercise your right of withdrawal and return the product without requesting a replacement, the return cost via SPEEDEX is 2,20€ and is charged to the customer. Therefore, the refunded amount will be: €30.00 - €2.20 = €27.80.

The above charges apply only to withdrawals or returns initiated by the customer and do not apply in cases of incorrect shipments or confirmed manufacturing defects, where all return and replacement costs are covered by Axel Accessories.

Non-Receipt or Refusal of Order Delivery

If an order is returned to Axel Accessories because:

• It was not collected by the customer,

• The customer refused to accept delivery,

• Delivery could not be completed due to incorrect or incomplete shipping information provided by the customer,

Axel Accessories reserves the right to deduct from the refund amount the actual shipping and return costs incurred for handling the specific order.

If the customer wishes the order to be shipped again, additional shipping costs applicable at the time of the new shipment may apply.

This provision does not apply in cases where the failure of delivery or return of the order is due to the fault of Axel Accessories or the cooperating courier company.

Return Procedure

A return request can be submitted through one of the following methods:

• Through the e-shop return form (for registered users),

• Through the return form included with your order,

• By contacting our Customer Service Department at eshop@axelaccessories.com.

After submitting your request, the customer will receive instructions regarding the return process and the shipment of the products.

Axel Accessories reserves the right to request additional information or documentation, whenever deemed necessary for the proper handling of the return request.

Refunds

Refunds are processed after Axel Accessories receives and performs a quality inspection of the returned products.

Refunds are issued using the same payment method used for the purchase or, where required, through a bank transfer to the account indicated by the customer.

Specifically:

• For payments made by credit or debit card through Revolut or Google Pay, the refund will be credited to the same card used for the purchase.

• For payments made via PayPal, the refund will be issued to the PayPal account used for the transaction.

• In cases where a refund is made via bank transfer, the customer must provide the IBAN and the full name of the account holder by sending an email to eshop@axelaccessories.com.

Refunds are completed within a reasonable period of time after receipt and inspection of the returned products and, in any case, within the deadlines provided by applicable legislation.

In cases of returns initiated by the customer (including, but not limited to, change of mind, size, or design preference), any applicable return costs or charges may be deducted from the refund amount, in accordance with Axel Accessories’ Return Policy.

On the contrary, in cases of a confirmed manufacturing defect or an incorrect shipment by Axel Accessories, the customer will not incur any costs and will receive a full refund of the amount paid for the purchase of the product.

Returns from Cyprus

Product returns from Cyprus are carried out through the courier company FedEx or BOX NOW.

In cases of returns initiated by the customer, the return shipping costs are borne by the customer. The return cost is 18,90€ via FedEx or 14,90€ via BOX NOW and will be deducted from the refund amount.

However, if the return is due to an incorrect shipment by Axel Accessories or a confirmed manufacturing defect of the product, the customer will not be charged any return costs. In these cases, the full amount paid for the purchase will be refunded.

Returns within Greece

Returns within Greece can be carried out via SPEEDEX, ACS, Geniki Taxydromiki, or BOX NOW. The return shipping cost is:

€4.50 via ACS & Geniki Taxydromiki
€2.20 via BOX NOW & SPEEDEX

In cases of returns initiated by the customer, the return shipping costs are borne by the customer and will be deducted from the refund amount.

Order Modification or Cancellation

Provided that your order has not yet been prepared for shipment, you may request its cancellation or modification without any additional charge within 1 hour from the completion of your order.

For order cancellation or any clarification regarding your order, you may contact us:

• By email at eshop@axelaccessories.com

• By phone at 2310 532100, Monday–Friday, 09:00 – 17:30.

Once your order has been processed or shipped, it cannot be modified. In this case, you may follow the product return or exchange procedure according to Axel Accessories’ Return Policy .

Customer Service

For any information regarding shipments, exchanges, returns, or the status of your order, you may contact our Customer Service Team:

E-mail: eshop@axelaccessories.com

Telephone: 2310 532100

Business hours: Monday–Friday, 09:00–17:30.